|
Tell us about the product you ordered - |
| Product purchased: |
|
|
| Year purchased: |
|
|
| Month purchased: |
|
|
| Did you get what you ordered? |
|
|
| Was it undamaged when you received it? |
|
|
| Did you get it at the promised time? |
|
|
| Was the lead time acceptable? |
|
|
| Does the product quality meet your expectations? |
|
|
| Were any quality problems quickly resolved? |
|
|
| |
|
|
| Tell us about our
customer service - |
| Did our Sales/Customer Service
representatives understand your business needs and
strive to meet them? |
|
|
Were your questions/inquires answered
promptly and correctly? |
|
|
| Were our quotes prompt and complete? |
|
|
Is our invoicing and other paperwork
easy to read and understand? |
|
|
| |
|
|
| How do we
rate against the competition? |
| How do we compare to our competition? |
|
|
| Are our prices competitive? |
|
|
| How likely are you to recommend us to a colleague? |
|
|
| What is your probability of purchasing
from us again? |
|
|
| |
|
|
|
Your overall satisfaction with us |
| Please rate your overall customer satisfaction: |
|
|
| |
|
|
|
Tell us more about you |
|
|
