
A. N. Brunson built a company by solving the technical problems
that people said couldn't be solved. |
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Brunson Instrument Company
has been producing measurement solutions since 1927.
That was the year A. N. Brunson first set up his one-man repair
shop in downtown Kansas City, Missouri. Here, he saw his
customers' problems firsthand. The first thing he did for them was
to invent a special ball bearing spindle for surveyors' transits. It
allowed the transits to withstand the Midwestern dustbowl of the
1930s. Then he went on to a few other things...
Like designing techniques and tooling to help assure the quality
construction of aircraft and satellites far overhead...
Like building instruments to assist with the alignment of
navigational systems on submarines deep in the ocean...
 Admiral Byrd took this
Brunson-modified transit to the South Pole in 1939. You can
click on the image for a better look. |
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Or like developing an entire line of equipment for use in steel mills,
paper mills, power generation facilities - any place that people have big problems
to solve with very little tolerance for error.
A very independent thinker, our founder was driven by an old-fashioned commitment
to customer service so often lost these days. He cared about his customers' problems,
and he did not give his word to them lightly.
Mr. Brunson wanted his customers to succeed at what they were up to. So, sometimes
he told them that he wouldn't sell them any equipment unless they allowed him to teach
them how to use it.
In fact, he was so dedicated to this level of customer service that he frequently
visited them on site.
Customer training and support have always been a top priority at Brunson.
Above, technical personnel are shown gathered around Mr. Brunson as he conducted an
on-site training session. |
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At an age when other businessmen of his generation were retiring to the golf
course, he bought a motor home and had his factory build him a special trailer so he could
travel with a large assortment of equipment. He logged thousands and
thousands of miles visiting his customers. He listened and he spoke. He
taught and was taught. After all, he knew that this interaction helped
produce our entire product line in the first place. It grew, instrument by
instrument, as a response to customers' problems. And it's still growing
today.
When he gave his word, you could count on what he said. He always told the truth.
And the power of his word shaped an industry.
In 1960, Mr. Brunson and his factory went underground. Literally. He needed an
absolutely rock-stable environment to facilitate the production of fine instruments.
Our founder's creative talents applied to everything from navigational
instruments (foreground) to our revolutionary underground factory (background). |
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He decided, simply, that the only thing standing in his way was a couple
hundred thousand tons of solid rock. Not one to be daunted, Mr. Brunson carved
out a cave with over 220,000 square feet of floor space inside the limestone bluff
where the factory exists today.
This is still the most visible reminder of the lengths that we at
Brunson Instrument Company will go to serve our customers. We must
admit, Mr. Brunson was right. It is a lot easier to hold tolerances of a
few millionths of an inch when your machines are bolted directly to the
continental plate.
Today, our company is still owned and operated by folks who worked
directly with Mr. Brunson. Deighton Brunson, our president and
grandson of the founder, says that his highest priority is to ensure
that our company reflects the values that his Grandfather taught him.
Values like always telling the customers the truth, and making sure they
always get more quality than they asked for. That's our promise to
you. Is it any wonder that we've been in business for over 80
years?